Privacy & Cookie Policy

Privacy Policy

We respect every customer’s privacy and will take all reasonable steps to protect your personal information. We urge you to read this Privacy Policy to understand the details regarding the collection, usage, and disclosure of your personal information. We use your personal information to provide and improve the services we provide. By using our services, you agree to the collection and use of your personal in accordance with this Privacy Policy.


1. Types of data we collect: 

  • Name, gender, profile picture, date of birth, billing address, delivery address/location, email address and phone numbers, username and password, account settings, your information from third-party social media services that you have already opted to share with your social media accounts when you create an account using Google or Facebook, orders related to you, user research, your interests, preferences, feedback and survey responses;
  • Bank account details, credit card account and payment information (such account data may also be collected directly by our affiliates and/or third-party payment service providers), transaction records, orders and payments;
  • User clicks, Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, device information, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access our website;
  • Information on how you use our website, or view any content on our website, including the time spent on our website, items and data searched for on our website, access times and dates, as well as websites you were visiting before you came to our website and other similar statistics, your preferences in receiving marketing from us and our third parties, your communication preferences and your chat, email or call history on our website and other service platforms;
  • We also may request you to submit copies of government issued identification, e.g., passport, NID, driving license, etc. for due diligence checks or required by relevant authorities for identity verification.

2. How we use the data: 

  • Processing your order put through our site or other platforms, passing your information to a third party (logistic partner / suppliers) for delivering the product/s you have purchased, provide customer support and updates on your delivery, transferring personal data to third party payment service providers to verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, or remittances);
  • To provide and maintain our services through our website and other platforms, administer and monitoring your user account, responding to your claims, feedback, or queries, for displaying your identity on any reviews or comments you post on our website;
  • Send you promotional or marketing information catered to your needs/wants;
  • To verify and compare your identity in connection with fraud detection and to ensure that information provided is accurate, processing your complaints and feedback against us, to store, host and backup your data in order to provide statistics and research for internal and statutory reporting and/or record-keeping requirements, preventing and investigating actual or suspected violations of our Terms of Use, Privacy Policy, Fraud, Omission or misconduct, Unlawful activity whether relating to your use of our website or any other matter arising fromyour relationship with us, to perform due diligence and comply with legal and regulatory requirements (including, where applicable, the display of your name, contact information, and
  • company information), including any law enforcement requests, in connection with any legal proceedings or otherwise deemed necessary by us;
  • To identify visitors on our website, improve the layout of web page/s and/or contents of the pages of our website, data analysis, testing and researching various business ideas, monitoring and analysing usage and activity trends for our overall business development.

3. Retention of your personal data:

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. We will cease to retain your personal data or remove how the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected and is no longer necessary for any legal or business purpose.


4. Security of your personal data: 

The security of your personal data is very important to us; thus, we maintain reasonable electronic, physical, and procedural safeguards to protect your information. We save all your information in a secure server with firewall protection when we collect your information through our website and other platforms. We have appropriate technical and security measures in place to prevent unauthorized or unlawful access to your information or accidental loss or destruction damage to your valuable information. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of our website. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. Users are responsible for ensuring the protection of login and password records for

their account.


5. Other website links and third parties: 

We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance. We also may share (or permit the sharing of) your personal data with and/or transfer your personal data to third parties and/or our affiliates for the above-mentioned purposes. These third parties and affiliates, which may be located inside or outside your jurisdiction, include but are not limited to: Service providers (such as agents, vendors, contractors and partners) in areas such as payment services, logistics and shipping, marketing, data analytics, market or consumer research, survey, social media, customer service, installation services, information technology and website hosting; Their service providers and related companies; and Other users of our website. We may transfer our databases containing your personal information if we sell our business or part of it if we satisfy the requirements of applicable data protection law when disclosing your personal data. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. Our services may containadvertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy. You are advised to check on the applicable privacy policies of those websites to determine how they will handle any information they collect from you. We may share your personal data with our third-party service providers or affiliates (e.g., payment service providers) for them to offer services to you other than those related to your use of the Site. Your acceptance and use of the third-party service provider’s or our affiliate’s services shall be subject to terms and conditions as may be agreed between you and the third-party service provider or our affiliate. Upon your acceptance of the third-party service provider’s or our affiliate’s service offering, the collection, use, disclosure, storage, transfer, and processing of your data (including your personal data and any data disclosed by us to such third-party service provider or affiliate) shall be subject to the applicable privacy policy of the third-party service provider or our affiliate, which shall be the data controller of such data. You agree that any queries or complaints relating to your acceptance or use of the third-party service provider’s or our affiliate’s services shall be directed to the party named in the applicable privacy policy.


6. Changes to this privacy policy: 

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


7. Your rights.

You have the right to delete or request that we assist in deleting the personal data that we have collected about you. Our service may give you the ability to delete/update certain information about you from within the services. You may update or delete your information at any time by signing into your account, considering you have one, and visiting the account Information section that allows you to manage your personal information. If you would like us to remove your information from our records, please email your request to info.pineaps@gmail.com. Once your request is received, we follow an internal deletion process to make sure that your data is safely removed in the next fifteen (15) working days. You'll be contacted for verification and your account

will be deleted after successful verification. You may also contact ss to request access to, correct, or delete any personal information that you have provided to us.

Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.


Cookie Policy

Pineaps.com uses cookies, by using this website you are agreeing to this policy and consenting to usfor the use of cookies in accordance with the following terms of our Cookie Policy.


1. Meaning of cookies

No, it’s not that sweet biscuit you are thinking, these cookies are used by your computer to store your automatic logins, password authentication, shopping cart functions, personal preference settings into simple text files when you browse different websites. Cookies make these functions smooth and hassle-free to the user. The information collected by your computer is sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.


2. Collection & usage of cookies through Google Analytics

Pineaps.com uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will

not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

For more information, Google's privacy policy is available at: http://www.google.com/privacypolicy.html

You can view, delete, or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.google.com/ads/preferences/


3. Facebook & other cookies

This website also uses various social media and advertising platforms, for example but not limited to, Facebook, Twitter, Tiktok, Youtube and many other sites that use cookies. If the user has an account or uses any of these services, including their website, android/iOS apps (whether you are registered or logged in), or visit other websites and apps that use their services (including the Like/Call to Action button or their advertising tools), cookies are collected through these platforms. Cookies help these

platforms to provide, protect and improve their services, such as, personalizing the content, tailoring and measuring advertisements, and providing a safer and user-friendly experience.


4. Importance of cookies

Cookies allows us to us to count users who have viewed these pages so that we can better understand your preference and interests. They can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, our website. Also, to remember who you are when you want to amend your shopping cart without having to re-enter your email address. Certain cookies arerequired to enable core functionality (such as adding items to your shopping basket), so please note that changing and deleting cookies may affect the functionality available on our website.


5. Safety of cookies

Cookies are harmless, they cannot introduce viruses on your computer. Cookies don’t search your computer for information. Cookies register the information you provide through your browser. Information stored by cookies is usually encoded; it is protected from potential computer hackers by security features. A cookie will simply remember your information on the website to save you time. Cookies only stores the information you provide.


6. Options to refuse cookies

Most browsers give you the option of enabling Cookies by notification of a “pop-up” message that says “Allow” or “Don’t Allow”. However, blocking Cookies will have a negative impact upon the usability of some websites, as many of the websites rely on the use of Cookies to ensure a smooth and hassle-free running of their systems. Browsers such as the Internet Explorer, Firefox or Chrome wholly or partially allow their users to refuse Cookies. Most browsers allow you to refuse to accept Cookies. For example:

Internet Explorer lets you refuse all Cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all Cookies" using the sliding selector; Firefox lets you block all Cookies by clicking "Tools", "Options", and un-checking "Accept Cookies from

sites" in the "Privacy" box. Google Chrome lets you adjust your cookie permissions by clicking "Options", "Under the hood", Content Settings in the "Privacy" section. Click on the Cookies tab in the Content Settings.

Safari lets you block Cookies by clicking "Preferences", selecting the "Privacy" tab and "Block Cookies". To find your browser and its Cookie settings, please visit https://www.aboutCookies.org/how-to-control-Cookies/.


7. How to delete cookies

Internet Explorer lets you must manually delete cookie files; Firefox lets you delete Cookies by, first ensuring that Cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools", "Options" and "Settings" in the "Private Data"

box) and then clicking "Clear private data" in the "Tools" menu. Google Chrome lets you adjust your cookie permissions by clicking "Options", "Under the hood", Content Settings in the "Privacy" section. Click on the Cookies tab in the Content Settings.

Safari lets you delete Cookies by clicking "Preferences", selecting the "Privacy" tab and "Remove All Website Data". To find your browser and its Cookie settings, please visit https://www.aboutCookies.org/how-to-delete-Cookies/.