Term & Conditions

SECTION 1 - OVERVIEW 

Welcome to Pineaps.com also hereby known as “we", "us" or "Pineaps". We are an online based retail partnership company situated in Dhaka, Bangladesh. The following are the terms and conditions governing your access and use of Pineaps along with its related sub-domains, sites, social media pages, mobile app, and services. By using any of the above, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the "User Agreement"). This User Agreement is deemed effective upon your use of our services which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use our services. This website is owned and operated by Pineaps.

We reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on our website. We will send notification through our services to our registered customers only after updating on our site. If/Somehow said notification does not reach any individual for technical issues, external variables, or any individual missed the notification, we will not be held responsible for. Please check these Terms and Conditions regularly for updates. Your continued use of the website following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

 SECTION 2 - RULES REGARDING THE USE OF:

SECTION 2.A - YOUR ACCOUNT 

To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We hold the rights to invalidate the username and/or password giving prior notice and proper reasoning but shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are always maintained securely and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of our website and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you. You agree to be bound by any access of our website and/or use of any services offered by us (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against all losses arising from the use of or access to our website through your account.

Please ensure that the details you provide us with are always correct and complete. You are obligated to update details about your account in real time by accessing your account online. For pieces of information, you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to our website, terminate accounts, remove, or edit content at any time with prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details if not done so and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorised or not) of the username and/or password.

SECTION 2.B - PRIVACY

Please review our Privacy Agreement, which also governs your visit to the Site. The personal information / data provided to us by you, or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the website.

SECTION 2.C - WEBSITE AVAILABILITY 

We will do our utmost to ensure that access to our website is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of our website, this cannot be guaranteed. Additionally, your access to our website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice.

SECTION 2.D – MAKING ORDER

You agree, understand, and acknowledge that our website is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the Site or on a payment gateway as made available to you by an independent service provider. Accordingly, the payment processing occurs between you, the service provider and in case of prepayments with electronic cards your issuer bank.

SECTION 2.E – YOUR LICENSE TO ACCESS THE SITE

We require that by accessing our website, you confirm that you can form legally binding contracts and therefore you confirm that you are at least 18 years of age or are accessing website under the supervision of a parent or legal guardian. We grant you a non-transferable, revocable, and non-exclusive license to use our website, in accordance with the Terms and Conditions described herein, for the purposes of shopping for personal items and services as listed to be sold on our website. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. If you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of our website more than once. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph with prior notice to you.

We grant you a limited license to access and make personal use of our website, but not to download (excluding page caches) or modify our website or any portion of it in any manner. This license does not include any resale or commercial use of our website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of our website or its contents; any downloading or copying of account information for the benefit of another individual; or any use of data mining, robots, or similar data gathering and extraction tools.

You agree and undertake not to perform restricted activities listed within this section; undertaking these activities will result in an immediate cancellation of your account, services, reviews, orders or any existing incomplete transaction with us and in severe cases may also result in legal action:

 • Refusal to comply with the Terms and Conditions described herein or any other guidelines and policies always related to the use of our website as available on the website.

• Impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity.

• Use our website for illegal purposes.

• Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Platform or Services.

• Interfere with another’s utilization and enjoyment of our website

SECTION 2.F - YOUR SUBMISSION 

Anything that you submit to our website and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments/reviews to our website, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove, or edit any Submissions without any notice or legal course applicable to us in this regard.

SECTION 2.G – OUR TRADEMARKS AND COPYRIGHTS 

Pineaps.com, Pineaps logo, Pineaps, and other marks indicated on our website are trademarks or registered trademarks in the relevant jurisdiction(s). Our graphics, logos, page headers, button icons, scripts and service names are the trademarks and may not be used in connection with any product or service that does not belong to us or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

All intellectual property rights, whether registered or unregistered, in the website, information content on the website and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the website also are protected by copyright as a collective work under Bangladeshi copyright laws and international conventions. All rights are reserved.

 SECTION 3 – PRODUCT INFORMATION AND AVAILABILITY

Pineaps has made every reasonable effort to be as accurate as possible in displaying the product in its original color and accurate size. However, due to your device’s display settings, technical issues and differences in display, variations may come to the product’s color or size. Hence, Pineaps cannot guarantee that the physical product will look exactly like the display image. If a product from Pineaps is not as described, your sole remedy is to return it unused by fulfilling all the conditions as per our Return and Replacement Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer, at any time. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

Availability and pricing of all items are subject to availability. Pineaps.com will inform you as soon as possible, if the product(s) and services you have ordered are not available. If not, then the Customer Care will offer similar alternatives.

As part of visiting and/or purchasing anything from Pineaps, you warrant to agree to understand that due to the nature of the business, availability may change even after an order has been placed. In an event where the product is no longer available, the Customer Care will offer alternatives or the option to cancel your order wholly.

Pre-book products/items delivery date will be determined by Pineaps.com and the respective brands. Delivery date will be mentioned on the specification of the product page. For delivery delay respective brands are liable. Delivery time of regular orders will not be applicable for pre-book orders.

All prices are subject to change without notification, and while every effort is made to ensure the accuracy of the prices displayed on Pineaps.com, they are not guaranteed to be accurate. If any price is different from that displayed, we will inform you before dispatching the order and you will have the option of continuing with the order or not.

We reserve the right at any time to modify or discontinue any Service (or any part or content thereof) without notice at any time. We shall not be liable to any customer or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Occasionally there may be information on our website or some Services containing typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information, on our or on any related website, is inaccurate at any time without prior knowledge (including after you have submitted your order or concern).

We undertake no obligation to update, amend or clarify information on our or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or, on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 4 - CLAIMS AGAINST INFRINGING CONTENT

We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at info.pineaps@gmail.com and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure to provide your name, address, contact information and as many relevant details of the claim including name of infringing party, instances of infringement, proof of infringement amongst other. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. In addition, providing false or misleading information may be considered a legal offense and may be followed by legal proceedings.

We also respect a manufacturer's right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities. While we cannot provide legal advice, nor share private information as protected by the law, we recommend that any questions or concerns regarding your rights may be routed to a legal specialist.

SECTION 5 - COMMUNICATING WITH US

When you visit our website, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on our website or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.

SECTION 6 – ACCOUNT TERMINATION & ORDER CANCELATION

Pineaps reserves all rights to cancel any order of the customer after finding any quality issue from Quality Control checks of the ordered product, as we aim to give our customers the best online shopping experience.

Pineaps.com also reserves all rights to cancel any order if the ordered product is unavailable or if it is out-of-stock. Product unavailability cannot be predetermined or predicted by the website, whether it is due to unavoidable inventory management issues, website management issues, vendor stock update issues or any other unpredictable reason.

In addition to any other legal or equitable remedies, we may, with prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of our website in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that we shall not be liable to you or to any other person because of any such suspension or termination.

SECTION 7 - INDEMNIFICATION

You shall indemnify and hold harmless Pineaps and its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

You hereby expressly release Pineaps and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of our suppliers or other service providers and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

SECTION 8 - AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE

We reserve the right to make changes to our website, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used our website unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

SECTION 9 - EVENTS BEYOND OUR CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

SECTION 10 - WAIVER

You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our website and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.

SECTION 11 - GOVERNING LAW AND JURISDICTION

These terms and conditions are governed by and construed in accordance with the laws of The People's Republic of Bangladesh. You agree that the courts, tribunals and/or quasi-judicial bodies located in Dhaka, Bangladesh shall have the exclusive jurisdiction on any dispute arising inside Bangladesh under this Agreement.